ASICS Gel-Kayano 14 Sportstyle Sneakers

This item is sold and fulfilled by a UO MRKT seller and will ship separately from other items in your order. See the seller’s shipping and return policy below for more information about this item.

Please note, eligible UO MRKT items must be returned to the UO MRKT seller and cannot be returned to Urban Outfitters.

Please Contact Us if you suspect suspicious activity from this selling partner.

Want to know more about UO MRKT? Please click here to visit our FAQ page.

UO MRKT Seller Shipping + Return Policy

We do not ship internationally. ASICS America restricts shipments to international re-shippers or businesses that forward packages to international addresses, commonly referred to as freight forwarders.

We want you to be completely satisfied with your purchase. Merchandise purchased on Urban Outfitters’ marketplaces from ASICS America Corporation (“ASICS”) may be returned for a refund within 90 days of the date of purchase if it meets the following conditions:

• Merchandise was purchased on Urban Outfitters’ marketplaces from ASICS.
• Merchandise must be returned in its original condition within 90 days of purchase. Returns received after 90 days will not be accepted. Original condition is defined as:

  * All tags still attached to product. 
  * Material must be unworn, unwashed, and unaltered. 
  * Merchandise must be in its original packaging. 
  

Please note: If returns do not meet the above criteria, we will issue a 50% refund on items that we cannot return to inventory.

Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.

Returns can only be completed in the country where the merchandise was purchased.

To return merchandise, please contact our customer service via your Order History to request a free shipping label. We do not accept returns not shipped with our free shipping label.

Please allow a minimum of 14 days for us to receive your returned merchandise. All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.

ASICS does not currently offer exchanges.

If we made an error on your order, please contact us via your Order History immediately and we will be happy to assist you.

ASICS reserves the right to make adjustments to the return policy.

Selling Partner Information: 549 Wingo Road Byhalia, MS 38611-6510