This item is sold and fulfilled by a UO MRKT seller and will ship separately from other items in your order. See the seller’s shipping and return policy below for more information about this item.
Please note, eligible UO MRKT items must be returned to the UO MRKT seller and cannot be returned to Urban Outfitters.
Please Contact Us if you suspect suspicious activity from this selling partner.
Want to know more about UO MRKT? Please click here to visit our FAQ page.
UO MRKT Seller Shipping + Return Policy
At GFURN, quality is our priority, and as part of our customer service commitment we offer an unconditional return policy.
All our products can be returned during the 15-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:
15-DAY MONEY BACK GUARANTEE
Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within fifteen (15) days for a full refund of the purchase price less shipping cost from and to GFURN – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 15-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.
Please note that all shipping charges are non-refundable. Therefore, the following fees and charges will not be reimbursed:
- Delivery charges from GFURN
- Delivery charges to return the product to GFURN
The customer must comply with directions from GFURN staff to facilitate a return.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days. Refunds will be issued through the same transaction method you used in the original purchase.
All returns require an RMA number (Return Merchandise Authorization) issued by GFURN. The warehouse will refuse any returns without this authorization.
To return a purchase, please simply follow these instructions below:
Send us a message via your Order History within the 15-day period after delivery to request a Return Authorization Form. Prior to returning the item, this form must be filled out and sent back to GFURN. A picture of the packaged product you want to return may be requested.
Please attach the Return Form to each box being returned. Original receipt is needed for any returns. The address will be provided upon advice of the refund/return request.
Other than in accordance with GFURN 15-Day Money Back Guarantee, GFURN does not provide refunds.
GFURN reserves the rights to make changes to these terms and conditions without prior notice.
Selling Partner Information:
Quebec, Canada
