Truck Delivery
There is an additional Flat-Rate Truck Delivery fee for this item to ship by furniture delivery truck. This is a one-time shipping fee per order and applies to all qualifying items in your order. All qualifying Flat-Rate Truck Delivery items in your order will ship together. Additional shipping fees may apply to other items in your order that do not qualify for Flat-Rate Truck Delivery. Please allow 2-4 weeks for delivery once the item ships. Made-to-order items may take longer. Delivery is unavailable to international locations outside of the US, US territories, AK, HI, PO boxes and APO/FPO addresses. Express ship methods are also unavailable.
We provide three types of Flat-Rate Truck Delivery services:
Over the Threshold Delivery
The furniture delivery team will deliver your items inside your residence and place them in your immediate entryway. This does not include furniture setup or debris removal. Once your items are with the carrier, you will receive an email about how to schedule your delivery.
Over the Threshold delivery items purchased with White Glove Delivery items will automatically be upgraded and delivered via our White Glove service at no additional fee.
White Glove Delivery
Includes item delivery to your room of choice, as well as unpacking, assembly (excluding select styles including large lighting, mirrors, wall décor and hanging furniture) and debris removal. Once your items are with the carrier, you will receive an email about how to schedule your delivery.
Please clear the space where furniture or rugs will be placed prior to delivery. The delivery professionals are not permitted to move any existing furniture or move or set up electrical equipment.
Doorstep Delivery
Available for eligible items at a lower Flat-Rate Truck Delivery fee and includes in-box delivery to your front door. There is no need to schedule a delivery or provide a signature. You will receive an email notifying you of your scheduled Doorstep Delivery date 1 to 2 days prior to delivery. For multi-unit buildings, items will be placed in a secure lobby area or left with a building attendant. Please note, you are responsible for bringing items into your home. Assembly and debris removal are not included.
Doorstep Delivery items purchased with Over the Threshold or White Glove Delivery items will automatically be upgraded at no additional fee.
For more information, please see our Shipping page.
Returns
Returning online orders is easy - send back your unwanted items by mail or take them to a UO store. Get refunded faster with an online return and print a return SmartLabel®. A $5 restocking fee will be deducted from your refund for most mailed returns. To return or exchange your items in person for free, return your items to your closest UO store. Please note, some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture and sale items purchased at an additional sale-on-sale discount where the price ends in $0.95.
Visit Returns + Exchanges for more information on completing a return.
