This item is sold and fulfilled by a UO MRKT seller and will ship separately from other items in your order. See the seller’s shipping and return policy below for more information about this item.
Please note, eligible UO MRKT items must be returned to the UO MRKT seller and cannot be returned to Urban Outfitters.
Please Contact Us if you suspect suspicious activity from this selling partner.
Want to know more about UO MRKT? Please click here to visit our FAQ page.
UO MRKT Seller Shipping + Return Policy
We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not working (or looking!) as described, shoot us a message so we can help you troubleshoot and remedy the issue.
Items can be returned within 30 days of the purchase date. If you wish to make a return, you must contact us within this 30 day window. All returns are subject to a 10% restocking fee. To initiate a return, contact our customer service team through your Order History, and we'll send you a prepaid shipping label. Returns must be authorized by our customer service team before they are sent back. Please package all items carefully for transit and ship your return within 14 days of authorization. Refunds are issued upon delivery and inspection at Retrospekt. All items must be in new or unused condition, with original packaging and all parts and components intact and included. Returns that do not contain all packaging, parts, and components will be subject to increased restocking fees. Items returned in used or opened condition may be subject to increased restocking fees or denied.
Once removed from their original packaging, we cannot accept returns of Koss headphones.
Any functional and/or cosmetic defects should be addressed within 14 days of receiving your package. Please include as much information as possible about the nature of your problem. Our customer service team may ask you for more information about the nature of your issue in an attempt to troubleshoot and/or provide you with a successful resolution.
If you are experiencing issues after the first 30 days, still let us know! We have a team of tool-happy technicians with lightning speed turnaround times.
Buyers are responsible for providing accurate and deliverable shipping addresses. If the product is returned to sender due to an undeliverable address, they may request a reshipment free of charge to a corrected address (one time per customer) or a refund for the order. Refunds will be issued once Retrospekt has received the returned merchandise, buyer will not be refunded for shipping. Re-stocking fees may apply. Retrospekt is not responsible for packages after the tracking information provided by the shipping carrier indicates they have been delivered to the shipping address provided by the buyer at time of purchase. This includes issues after delivery such as theft of unattended packages, damage, etc.
Selling Partner Information:
811 E Vienna Ave Ste 100
Milwaukee, WI 53212
