Devoluciones + Cambios
Returning & Exchanging Online Orders
Returning online orders is easy - send back your unwanted items by mail or take them to a UO store. To return by mail, click here to start the process and print your return shipping label. A $5 restocking fee will be deducted from your refund for most mailed returns. To return or exchange your items in person for free, take your items and packing slip or order confirmation email to your closest UO store.
Details
Returning In-Store Purchases
Items bought in one of our UO stores can be returned to any UO store. Find a store near you to check store hours and address info. Take your item and receipt to the store to return. Most returns will be credited back to your original form of payment within 1-3 business days.
Find a Store
Returning Furniture
Most UO Furniture items may be returned or exchanged by carrier within 30 days from the date of delivery. Please note, we do not accept furniture returns in our stores. Select furniture items are subject to a restocking fee if returned. We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a refund within one year from the purchase date.
Details
Return Policy
Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Please note, some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture and sale items purchased at an additional sale-on-sale discount.
Online Orders
Returning & Exchanging Online Orders
To return or exchange items purchased on UrbanOutfitters.com, the UO app or by phone, follow these easy steps:
- Find Your Order Number
If you have a UO account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Don't have a UO account yet? Guest orders and orders received as gifts can be found by checking Order Status.
Start Your Return
- Print Your Return Label
After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.
- Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Please note: Urban Outfitters is not responsible for any items not purchased from UO returned to us by mistake.
- Exchanges
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!
Please note: Shipping fees and handling surcharges are non-refundable.
International customer? Check out our International Shipping page for info on how to return your item.
Return to a UO Store
Our US and Canadian stores will happily accept your UrbanOutfitters.com return - visit our store locator to find the store nearest you!
Your return must be accompanied by your packing list, receipt or order confirmation email. Orders placed on UrbanOutfitters.com cannot be returned at our European stores.
Returns Within 30 Days of Delivery: The original method of payment will be refunded in full.
Returns After 30 Days of Delivery or a Gift Return: A merchandise credit will be issued for the price paid.
Returns Without a Receipt: Merchandise returned without an original sales receipt will be exchanged the same day for in-store merchandise of the current retail price of the item(s) being returned; no online orders or send sales.
Return a Gift
Follow instructions above for returning online orders or returning to a UO store.
Lost Packing Lists
If you've lost your packing slip and you are the original purchaser, you'll receive a new packing list when you create your return online. If you'd like to return to stores, click on the order you wish to return, print out the Order Summary page and bring it with you to the store. You may also use your order confirmation email to return your items. If you need a new pre-paid return label or if you are not the original purchaser, please contact us at (800) 282-2200 for assistance. Please provide either the order number or the name of the purchaser and shipping address so we are able to locate the original order.
Order Issues: Damaged, Defective or Incorrect Items
Have an issue with your order? We offer easy returns and exchanges! Visit your order details page to start a return. If you need further assistance, please contact us.
Returning Furniture
Furniture Return Policy
Furniture shipped within the continental US returned within 30 days of delivery will receive a refund on the original form of payment. Select furniture items are subject to a restocking fee if returned. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.
Unfortunately, we cannot refund shipping charges and taxes will be credited in accordance with state laws. Furniture returns must be protected during transit so that they arrive back to us in like-new condition. Shipping fees are the responsibility of the customer. Urban Outfitters is not responsible for lost returns.
We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a refund within one year from your purchase date.
Furniture items may not be returned in stores. Made-to-order customizable furniture cannot be exchanged or returned.
Furniture Restocking Fee
Select furniture items are subject to a 15% restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.
Furniture Return Instructions
If your furniture items were delivered by truck, please email us at furniture@urbanoutfitters.com or call (800) 732-2306 from 8 am to 10 pm EST Monday through Friday, or 8 am – 5 pm EST Saturday, to initiate a return pick up.
If your furniture items were delivered via UPS, please mail your return (with packing list) to the address below:
Urban Outfitters Returns
501 Windy Ridge Road
Indiana, PA 15701
Please allow approximately 1-2 weeks for processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment. Select furniture items are subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee of a specific item, please see the product detail page.
Furniture Exchanges
Contact Us for assistance in completing your exchange.